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How Our Process Works

What to Expect From Our In-Home Pet Care Process

At West Metro Pet Care, our in-home pet care process is designed to give you total peace of mind. Every step—from meet & greet to real-time updates—is built around reliability, safety, and personalized care for your dogs, cats, puppies, small animals, reptiles, and small farm pets. Our bonded and insured team follows your pet’s routine while keeping your home secure and your pets comfortable. Here’s exactly what to expect when you work with us.

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Step 1 —
Get Started

Begin with a quick virtual intro call (optional) and create your client portal account. This helps us confirm fit and gather essential details.

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Step 2 —
Meet & Greet

We schedule your in-home Meet & Greet, learn your pets’ routines, and answer your questions.

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Step 3 —
Personalized Care Plan

After the Meet & Greet, we build a custom care plan based on your instructions, home setup, and your pets’ unique needs.

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Step 4 — Professional Visits

Your sitter arrives on time and provides consistent care: walks, feeding, litter, enrichment, small-animal support, home tasks, and more.

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Step 5 —
Real-Time Updates & Ongoing Support

Every visit includes photos and notes. You also get flexible scheduling, backup sitters, and continuous communication year-round.

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